Terms of service

This website is operated by NaturaliaQuébéc. Throughout the site, “we”, “us” and “our” refer to NaturaliaQuébéc. NaturaliaQuébéc offers this website, including all information, tools and services available from it, to you on condition that you accept all the terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these terms and conditions (“Terms of Service”), including the terms, conditions and policies referenced here or available by hyperlink. These Terms apply to all site users, including visitors, vendors, customers, merchants and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by them. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use its services. If these Terms are considered an offer, acceptance is expressly limited to them.

Any new features or tools added to the store are also subject to these Terms. You can review the most current version at any time on this page. We reserve the right to update, change or replace any part by posting updates or changes on our website. It is your responsibility to check this page periodically. Your continued use of or access to the website following changes constitutes acceptance of them.

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services to you.

Section 1 – Online store terms

By agreeing to these Terms, you represent that you are at least the age of majority in your region, province or state and have given us consent to allow any minor dependants to use this site.

You may not use our products for any illegal or unauthorized purpose or, in using the Service, violate laws in your jurisdiction, including copyright laws. You must not transmit worms, viruses or destructive code. A breach or violation of any of the Terms will result in immediate termination of your Services.

Section 2 – General conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content, other than credit card information, may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, access to it, or any contact on the website through which it is provided, without our express written permission. Headings are included for convenience only and do not limit or otherwise affect these Terms.

Section 3 – Accuracy, completeness and timeliness of information

We are not responsible if information on this site is inaccurate, incomplete or outdated. The material is provided for general information only and should not be relied on or used as the sole basis for decisions without consulting more important, accurate, complete or current sources. Any reliance on it is at your own risk.

The site may contain historical information, which is not current and is provided for reference only. We reserve the right to modify its contents at any time, but have no obligation to update any information. You agree that it is your responsibility to monitor changes to our site.

Section 4 – Modifications to the Service and prices

Product prices may change without notice. We reserve the right to modify or discontinue the Service or any part of it at any time without notice. We shall not be liable to you or any third party for any price change, modification, suspension or discontinuance of the Service.

Section 5 – Products or services

Certain products or services may be available exclusively online through the website, in limited quantities, and may be returned or exchanged only according to our Return Policy.

We have made every effort to display product colours and images as accurately as possible. We cannot guarantee that your computer monitor displays colours accurately.

We reserve the right, but are not obliged, to limit sales of our products or Services to any person, geographic region or jurisdiction, and may exercise this right case by case. We reserve the right to limit quantities offered. Product descriptions and pricing may change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time. Any offer on this site is void where prohibited.

We do not warrant that the quality of products, services, information or other material you purchase or obtain will meet your expectations, or that any errors in the Service will be corrected.

Section 6 – Accuracy of billing and account information

We reserve the right to refuse any order. At our sole discretion, we may limit or cancel quantities purchased per person, household or order, including orders under the same customer account, using the same credit card or billing or shipping address.

If we change or cancel an order, we may try to notify you using the email address, billing address or phone number provided when ordering. We reserve the right to limit or prohibit orders that, in our judgement, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases and promptly update your account and other information, including email address, credit card numbers and expiry dates, so that we can complete transactions and contact you as needed. For more information, please review our Return Policy.

Section 7 – Optional tools

We may provide access to third-party tools that we do not monitor, control or manage. You acknowledge and agree that access is provided “as is” and “as available”, without warranties, representations or conditions of any kind and without endorsement. We shall have no liability arising from or relating to your use of optional third-party tools.

Use of these optional tools is entirely at your own discretion and risk. You should familiarize yourself with and accept the terms on which the relevant third-party providers supply them. We may also offer new services or features in future, including new tools and resources, which will also be subject to these Terms.

Section 8 – Third-party links

Certain content, products and services available through our Service may include third-party materials. Third-party links may direct you to websites not affiliated with us. We are not responsible for examining or evaluating their content or accuracy and do not warrant or assume liability for third-party websites, content, products or services.

We are not liable for harm or damages related to purchases or use of goods, services, resources, content or other transactions with third-party websites. Review their policies and practices carefully and understand them before making a transaction. Complaints, claims, concerns or questions about third-party products should be directed to those third parties.

Section 9 – Comments, feedback and other submissions

If, at our request, you send specific submissions, such as contest entries, or without a request send creative ideas, suggestions, proposals, plans or other material, whether online, by email, post or otherwise (collectively “comments”), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate and otherwise use your comments in any medium.

We are under no obligation to keep comments confidential, pay compensation for them or respond to them.

We may, but are not obliged to, remove content and accounts containing content that we determine, at our sole discretion, is unlawful, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable, or violates intellectual property rights or these Terms.

Your comments must not violate third-party rights, including copyright, trademarks, privacy, personality or other personal or intellectual property rights. They must not contain unlawful, abusive or obscene material, computer viruses or other malware that could affect the Service or any related website.

You may not use a false email address, pretend to be someone else or otherwise mislead us or third parties about the origin of comments. You are solely responsible for your comments and their accuracy. We assume no liability for comments posted by you or a third party.

Section 10 – Personal information

Submission of personal information through our store is governed by our Privacy Policy.

Section 11 – Errors, inaccuracies and omissions

Occasionally, information on our site or in the Service may contain typographical errors, inaccuracies or omissions relating to descriptions, prices, promotions, offers, shipping charges, delivery times or product availability. We reserve the right to correct them, change or update information or cancel orders if information in the Service or a related website is inaccurate, at any time without notice, including after you submit an order.

We have no obligation to update, amend or clarify information in the Service or related websites, including pricing, except as required by law. No specified update or refresh date should be taken to indicate that all information in the Service or a related website has been modified or updated.

Section 12 – Prohibited uses

In addition to other prohibitions in these Terms, you may not use the site or its content: (a) for unlawful purposes; (b) to solicit others to perform or participate in unlawful acts; (c) to violate local ordinances or international, federal, provincial or state regulations, rules or laws; (d) to infringe our or others’ intellectual property rights; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate against anyone; (f) to submit false or misleading information; (g) to upload or transmit viruses or other malicious code; (h) to collect or track others’ personal information; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for obscene or immoral purposes; or (k) to interfere with or circumvent security features of the Service or related websites.

We reserve the right to terminate your use of the Service or related websites for violating these prohibitions.

Section 13 – Disclaimer of warranties; limitation of liability

We do not guarantee, represent or warrant that your use of the Service will be uninterrupted, timely, secure or error-free, or that results obtained from it will be accurate or reliable. You agree that we may remove the Service for indefinite periods or cancel it at any time without notice.

You expressly agree that using or being unable to use the Service is at your sole risk. The Service and all products and services delivered through it are, except as expressly stated by us, provided “as is” and “as available” without representations, warranties or conditions of any kind, express or implied.

In no case shall NaturaliaQuébéc, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim or direct, indirect, incidental, punitive, special or consequential damages, including lost profits, revenue, savings or data, replacement costs or similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the Service or any service or product using it, or any claim related in any way to your use of the Service or any product.

Where some states or jurisdictions do not permit exclusion or limitation of liability for consequential or incidental damages, our liability will be limited to the maximum extent permitted by law.

Section 14 – Indemnification

You agree to indemnify, defend and hold harmless NaturaliaQuébéc and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any third-party claim or demand, including reasonable attorneys’ fees, arising from your breach of these Terms or the documents they reference, or your violation of any law or third-party rights.

Section 15 – Severability

If any provision is determined to be unlawful, void or unenforceable, it will nevertheless be enforceable to the fullest extent permitted by law, and the unenforceable portion will be severed from these Terms without affecting the validity and enforceability of the remaining provisions.

Section 16 – Termination

Obligations and liabilities incurred before termination survive termination for all purposes. These Terms remain effective until terminated by you or us. You may terminate them at any time by notifying us that you no longer wish to use our Services, or when you stop using our site.

If, in our sole judgement, you fail or we suspect you have failed to comply with any term or provision, we may terminate this agreement at any time without notice. You remain liable for all amounts due up to and including the termination date, and we may deny access to our Services or any part of them.

Section 17 – Entire agreement

Our failure to exercise or enforce any right or provision does not waive it. These Terms and any policies or operating rules we post on this site or regarding the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding all prior and current agreements, communications and proposals, oral or written. Any ambiguity in interpreting these Terms shall not be construed against the drafting party.

Section 18 – Governing law

These Terms and any separate agreements through which we provide Services are governed by and construed according to applicable laws.

Section 19 – Changes to the Terms of Service

You can review the most current version at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part by posting updates or changes on our website. It is your responsibility to check it periodically. Continued use of or access to our website and Service following changes constitutes acceptance.

Section 20 – Contact information

Questions about these Terms should be sent to contact@naturaliaquebec.com.